Client FAQs
We know these requirements can feel unfamiliar. Here are the answers to the questions we hear most often.
From 1 July 2026, Australia's new Anti-Money Laundering laws require professional services firms like ours to verify every client's identity before we can begin working together. These checks apply to everyone — not because we suspect anything, but because the law requires consistent checks across the board.
Why are you asking for my ID?
As part of Australia's AML laws, we're required to verify the identity of all clients. This applies to everyone we work with, regardless of how long we've known you or the nature of your matter.
I've worked with you before — why now?
These rules apply to all clients, even if we've worked with you in the past. The new legislation requires us to complete fresh checks for all clients from our go-live date, even long-standing ones.
What if I don't provide the required information?
Under Australia's anti-money laundering laws, we're required to complete certain checks before we can start — or continue — working with you.
If we're unable to collect the necessary information, we may not be able to proceed with your transaction or maintain our business relationship. These requirements apply to all clients and help ensure we're meeting our legal obligations.
Is my data secure?
Yes. We only use your information for compliance purposes and store it securely. Your data is held in encrypted systems, accessed only by authorised staff, and never shared for marketing purposes.
What is "source of funds" and why do you need it?
In some transactions, we're required to confirm where the money is coming from. This helps reduce the risk of money laundering and is part of our legal obligations under the AML/CTF Act.
What if I'm acting for a company, trust or SMSF?
We may need documents that show who ultimately owns or controls the structure. This is part of our legal obligation to understand the people behind complex entities — it's not a reflection on you or your organisation.
Do I need to provide this information before work begins?
In general, yes — we can't proceed until we've completed our compliance checks. We'll aim to make the process as quick and straightforward as possible so there's minimal delay to your matter.
I've already had a VOI check. Isn't that the same as KYC?
VOI (Verification of Identity) is just one small part of KYC (Know Your Customer). AML law requires a full understanding of who our client is, how they're using our services, and whether there are any financial crime risks — especially in complex structures. The table below explains the full difference.
A VOI check is only one piece of the picture. Here's how the two compare.
| Check | VOI (Verification of Identity) | KYC (Know Your Customer) |
|---|---|---|
| Photo ID | ||
| Nature and purpose of a transaction | ||
| Proof of address | ||
| Risk assessment | ||
| Source of funds | if needed | |
| Ongoing monitoring | ||
| Applies to trusts / entities |